Atomic Time support@radiocontrolledclock.com Our ATOMIC TIME Guarantee All items carry a 30-day money-back guarantee (less s/h) Contact Info/Customer Service To contact us please email us at support@radiocontrolledclock.com Shipping Methods We ship by UPS Ground. Next-day air and 2nd day air are available upon request. We ship anywhere in the continental U.S. Shipping and Handling Shipping costs for multiple items will be calculated in real-time before you finalize your order, and vary with the amount of items you are ordering, the shipping method, and shipping weight. We ship in stock items the same or next business day. This map shows the UPS delivery time for UPS Ground Service around the United States from our location. You can also pick up items directly at our office. Sales Tax A 7.75% sales tax will be added to your order if you are a Illinois resident. No tax will be added elsewhere. Privacy We will not sell your name or e-mail address to a mailing list. All information you submit to us will remain confidential. We respect the privacy of our customers. Security Yahoo (our E-Commerce provider) takes seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, they will use industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Return Policy Please save all original packaging and printed material. You may return your item within 30 days if you are not satisfied with your order. We will refund your money in full (not including shipping charges) with no restocking fee. We cannot refund your order after 30 days, if the product is damaged in anyway due to accidental or abusive use, or if it is missing any of its original packaging/instructions. Please e-mail us and we'll give you the details on returning an item. We are not responsible for any return shipping costs & shipping costs are not refundable. Payment Terms We accept all major credit cards for online payments. If you do not have a credit card or wish not to submit credit card information online you may pay with a personal check (please see below). Please do not send cash through the mail. We can not accept it. Personal Checks We do accept personal checks as a form of payment. Mail your check out as soon as possible after you make your online order. We can not send your order until we receive your check and your check clears. There will be a $25 service charge for returned checks.